Editor's note: Because of lack of professional knowledge, consumers often buy home-built building materials and are often led by operators to walk away from the nose, resulting in violation of legitimate rights and interests. To this end, the Consumer Association specifically reminds everyone that there are three major issues that need to be addressed when buying solid wood flooring.
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1, misunderstood industry standards flicker consumers
Case: After Ms. Li's purchase of solid wood flooring, a large area has been deformed. Operators do not agree with the replacement because they do not exceed the relevant industry standards. After a number of on-site surveys conducted by the Consumers Association of Jiangxi Province, it was finally determined that the operator’s violation of the paving requirement was the main reason for paving the floor and should be returned. However, the operator’s attitude was tough. After the Consumer’s Association supported the consumer’s prosecution, the Donghu District People’s Court of Nanchang District finally decided that the operator refunded the purchase price, sampling sample price, appraisal fee, and compensated the plaintiff’s house idle fee, lost-work fee, and travel expense totaling 43,839 yuan.
Consumers Association reminded: "The Consumer Law" stipulates that the goods and services provided by the operators should meet the relevant national standards. When consumers encounter similar problems, they should consult the relevant product standards in detail and don’t rely on the industry standards verbally. Because businesses often misinterpret standard meanings, consumers can easily be cheated.
From the aspect of wood stability, the smaller the floor size, the better the deformation resistance; the moisture content of the solid wood floor is an important factor directly related to the floor deformation, the moisture content of the floor should be 7% to the local average moisture content (average moisture content in Jiangxi Province It is between 15.6%).
2, steal the column to fool consumers
Case: Recently, consumers Luomou purchase solid wood flooring, dealers delivered to your door. However, after opening the package, it was found that the product was very different from the order. Luo and the dealer negotiated a failed return and complained to the consumer association. After mediation by the Consumers Association and the industry and commerce departments, the distributors eventually returned to the consumer 21,000 yuan purchase price.
Consumers Association reminded: "The Consumer Law" stipulates that if an operator indicates the quality of a commodity with a physical sample, he shall ensure that the actual quality of the goods provided by him is consistent with the stated quality.
After ordering the floor, the consumer should pick up the goods within the shortest possible time. To prevent the operators from being out of stock, use the floors of different specifications, grades, and colors to jam. After delivery, be sure to check the goods on the spot and pay attention to the color label on the floor package. It should also be required to indicate the grade, color number, area, etc. on the invoice.
3, slight color difference can not be avoided
Case: A few days ago, when Ms. Guo purchased solid wood flooring, the dealer had purchased a few bags of floorboards because of insufficient stock in the warehouse at the time. However, when the pavement was installed, it was found that there were obvious color differences between the two batches of floors. Although it was later exchanged twice, there is still a clear color difference with the original floor.
Consumers Association reminded: solid wood flooring as a natural product, a slight color difference is unavoidable and does not affect the appearance, but the color difference is large, then there are problems. At present, there is no standard for the color difference of solid wood flooring, but solid wood flooring is divided into three grades: excellent products, first-class products and qualified products. The higher the grade, the smaller the color difference.
The solid wood paint flooring currently on the market is strictly speaking, there are few natural colors, and the general manufacturers often slightly modify the color from the perspective of reducing the color difference. For the paint film adhesion ability of the floor, consumers can use a paper knife to draw a number of 1mm × 1mm square to determine, such as the trowel within the paint film is severely disqualified.
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